Versand
Shipping Policy
1. General
Thank you for shopping with Behr Necessities.
We aim to process and dispatch orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped and delivered.
For questions about shipping or an existing order, please contact:
2. Order Processing
Orders are generally processed after payment has been successfully received.
Estimated processing times will be stated on the relevant product page or during checkout where applicable.
Processing times are separate from delivery times.
During busy periods, product launches, public holidays or other exceptional circumstances, processing may take longer than usual. Where a significant delay affects your order, we will endeavour to let you know.
3. Shipping Destinations
We currently ship to the destinations made available during checkout.
Available destinations may change as Behr Necessities develops.
If your destination is not available during checkout, this means we are not currently offering delivery to that location.
4. Shipping Costs
Applicable shipping charges will be clearly displayed before you complete your order.
Shipping costs may depend on factors such as:
- delivery destination;
- parcel size and weight;
- selected shipping method; and
- the number of products ordered.
Any mandatory delivery costs will be shown before you place an order, as required for online consumer purchases.
5. Delivery Times
Estimated delivery times will be shown during checkout or on the relevant product page where available.
Unless a specific binding delivery date has expressly been agreed, stated delivery times are estimates.
Under EU consumer rules, where no different delivery period has been agreed, goods should generally be delivered within 30 days of conclusion of the contract.
If we become aware of a material delay affecting your order, we will endeavour to contact you using the details provided with your order.
Your statutory rights relating to delayed delivery remain unaffected.
6. Tracking
Where tracking is available for your selected delivery service, tracking information will normally be sent to the email address provided with your order after dispatch.
Tracking availability may depend on the carrier and shipping method selected.
7. Delivery Responsibility and Risk
For consumer purchases, Behr Necessities remains responsible for the risk of accidental loss or damage to the goods until the goods are delivered to you, or to a third party designated by you, subject to applicable statutory exceptions.
We do not treat our responsibility as ending simply when the parcel is handed to the delivery carrier.
This reflects German consumer-sale rules, under which the general shipment-risk rule is restricted for consumer purchases.
8. Incorrect or Incomplete Delivery Information
Please check your delivery details carefully before submitting your order.
You are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, please contact us as soon as possible at:
We will try to update the delivery information where reasonably possible, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery costs may apply where legally permissible.
9. Failed Delivery and Uncollected Parcels
If delivery cannot be completed, the carrier may provide instructions for redelivery, collection or return of the parcel.
If a parcel is returned to us because it was not collected or because delivery could not be completed, please contact us at:
We will work with you to determine the appropriate next step.
Additional delivery costs for resending an order may apply where the failed delivery was attributable to information or circumstances within the customer's control and where legally permissible.
10. Lost Parcels
If tracking indicates that your parcel has been delivered but you have not received it, or if your parcel appears to have been lost in transit, please contact us as soon as reasonably possible.
Please provide your order number and any relevant tracking information.
We will investigate the issue with the carrier and determine the appropriate solution.
Your statutory consumer rights remain unaffected.
11. Damaged Goods
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide your order number and, where possible, photographs of:
- the damaged product;
- the external packaging; and
- the shipping label.
This information helps us investigate shipping damage and arrange the appropriate remedy.
Where goods are defective or damaged, the seller must bear the necessary costs associated with statutory remediation, including transport costs where applicable.
Full details can be found in our Returns & Refunds Policy.
12. Pre-orders and Early Access Products
Some Behr Necessities products may be offered as a pre-order or early access product before they are ready for immediate dispatch.
Where this applies, we will clearly identify the product as a pre-order or early access item before purchase and provide the expected dispatch or delivery timeframe available to us at that time.
Estimated dates may occasionally change due to production, printing or logistics circumstances.
If there is a significant change to the expected delivery timeframe, we will endeavour to notify affected customers.
Your statutory consumer rights remain unaffected.
13. International Orders
Where international shipping is offered, additional customs duties, import taxes or other charges may arise depending on the destination country.
Where these charges are not included in the price paid to Behr Necessities, they may be payable by the recipient.
Where applicable, relevant shipping information and known mandatory costs will be disclosed before purchase in accordance with applicable law.
We recommend checking the import requirements applicable in your destination country before ordering.
14. Returns
Shipping relating to returns is governed by our Returns & Refunds Policy.
For ordinary change-of-mind returns under our voluntary return policy, the customer is generally responsible for the direct cost of returning the product unless we agree otherwise.
Where goods are damaged, defective or incorrectly supplied, different statutory rights and cost responsibilities may apply.
15. Contact
For questions about shipping, delivery or an existing order, please contact:
Behr Necessities
hello@behrnecessities.de